NEW GLASGOW – The Pictou County Health Authority has received full accreditation status and achieved a 95.5 per cent compliance rate following the completion of its 2014 Accreditation Canada survey.
“The results of our survey are excellent and reflect the safe quality patient care we provide,” said Pat Lee, chief executive officer of the Pictou County Health Authority.
“Improving the quality of our programs and services is never ending. We are already focused on our 2017 survey.”
The Accreditation Canada survey team – made up of health care providers and administrators from across the country – visited the health authority in early March to do a thorough review of over 2,800 standards as part of a continuous quality improvement process that occurs every three years.
The standards are based on criteria which include: population focus, accessibility, safety, worklife, client-centered services, continuity of services, effectiveness and efficiency. The team interviewed staff, doctors, patients/clients and community partners on the organization’s readiness to meet the accreditation standards.
The accreditation report noted that patients experienced compassionate care, friendliness and excellence during their journey through the health authority.
“This confirms the feedback we are receiving in our client experience surveys which we ask every patient being discharged from hospital to fill out and return to us,” said Lee.
The client experience survey results also showed that the majority of patients say that PCHA nurses and doctors always treat their patients with courtesy and respect, and they would recommend PCHA hospitals to their friends and families.
Accreditation Canada praised PCHA for building a solid reputation in the communities it serves and its commitment to partner with them, to listen, to act, and to address community health issues. The surveyors noted that this was evident in the manner in which the health authority effectively works with community health boards, and the commitment to supporting innovative community-based responses to local health issues and need.
The report noted that volunteers are an integral part of the organization and are found serving in virtually every corner of the health authority. PCHA was also commended in the report for the successful efforts in recruiting, screening and providing meaningful opportunities for volunteers to serve.
“Not only are our volunteers giving more volunteer hours to us, we have seen an increase in the number of people choosing us as the beneficiary of their volunteer commitment,” said Lee.