Pockets of residents in Kings, Annapolis and Shelburne counties might not see their power restored until Friday.
A Nova Scotia Power crew working in Kentville July 8
Nova Scotia Power spokesperson Neera Ritcey says that the company began contacting about 2,300 customers they had identified that are unlikely to see power restored last night.
“It doesn’t mean necessarily, but it’s likely,” Ritcey said. “Most of those are in the west (of the province).”
Some of the areas that were hardest hit by Arthur were Greenwood, north Berwick, north Waterville and Kingston in Kings County, as well as Bridgetown in Annapolis County. Most Shelburne residents will likely see their power restored late today, but some people might not have their electricity restored for a few more days.
That’s mostly due to the nature of the clean up effort NSP crews are seeing, Ritcey said.
“There were areas in the western region where we saw hurricane-strength winds for several hours. There was wide-spread and very deep destruction. That’s what the crews are up against,” she said.
Delays in restoration could be due to the damage – in some spots, she says, crews have reported seeing “spans and spans of trees down, full trees uprooted and on lines” – or due to geographical location.
Read more special articles: Angry Shelburne County senior explodes on NSP customer service Hundreds in Hants still without power Where to recharge batteries, find water in Annapolis County Annapolis County Nova Scotia power outage update
“There are some of what we call branch lines or some remote areas with access issues,” Ritcey said, that may see additional delays.
“It’s very time intesneive. We’re trying to bring the largest pockets online first so we can restore more customers at the same time.”
Currently, 140 crews are in western Nova Scotia, and additional crews have been brought in from the eastern part of the province. Private contractors from both Nova Scotia and New Brunswick are also on the scene.
“We are going to stay at it until every customer is back online,” she said. “We apologize for the disruption this has caused. It’s not easy to be without power for three days and then be told it will take another few days before it’s restored.”
Customers who have been unable to reach NSP or who are encountering long waits when they call are urged to call a dedicated outage line at 1-877-428-6004 and press option one. Ritcey says a customer service representative should answer at that number within a few minutes.
As of 1:15 p.m., there were 14,373 customers without service across Nova Scotia, with the biggest pocket in Kings County.