Canada Post committed to keep people informed on changes

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To the editor,
I’m writing in response to the letter to the editor from MP Robert Chisholm (NDP—Dartmouth, Cole Harbour) dated Feb. 1: “Canadians should be consulted on changes to mail service.”

We consulted with thousands of customers over five months before setting the course for change. Our senior leaders travelled to 46 communities coast to coast and held conversations with a cross-section of Canadians. We also invited people to comment online or in writing, and thousands did.

We will continue to seek the views of citizens – directly and through multiple channels, including direct mail surveys and online tools – about the conversion to community mailbox delivery.

Ignoring Canadians’ shift away from mail was not an option. Canadians mailed almost one billion fewer pieces of domestic mail in 2012 than they did in 2006, as more and mor Canadians paid bills and received statements online. Without change, we were on track for substantial annual losses that would threaten postal services.

The transition to community mailboxes will help us protect postal services in Canada and avoid becoming a burden on Canadian taxpayers. This initiative alone is expected to save Canada Post between $400 million and $500 million a year when fully implemented.

We recognize that for some the transition to community mailboxes will be difficult. We will be as flexible as possible, and thoughtful about our approaches. We also remain committed to keeping Canadians informed throughout the process.

Susan Margles

Vice President, Government Relations

Canada Post

Organizations: Canada Post

Geographic location: Canada

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