STELLARTON - A Stellarton man believes he has been shorted thousands of dollars following a deposit he made at a local bank earlier this year.
Maple Street resident Don MacInnes said that in April he made a deposit at the Stellarton Royal Bank, which was intended to be an income tax payment.
He said he had put together $20,000, all in 100-dollar-bills, to pay off a sizeable chunk of the tax he owed.
Shortly afterward, he said he received notice the bank had determined the deposit was only one quarter of the amount he had posted.
MacInnes said he inquired about the disparity several times and the bank eventually launched an investigation into his claim.
"I dealt with this all summer," MacInnes said.
About two weeks ago, he received a letter from the investigator stating that: "the investigation confirmed your deposit was handled correctly by Stellarton RBC employees."
It also advises him that if he wishes to follow up, he could receive further assistance at the Stellarton bank branch.
Otherwise, MacInnes is back to square one.
He said it's not his intention to point a finger at the staff of the bank - but at the same time, MacInnes says he is missing a significant chunk of change.
"I know them all (at the bank) - and they're all fine girls, I would vouch for any of them any day.
"Whether this will do me any good, I don't know. I might help somebody else," he said.
Branch manager James Lundrigan said the bank can't discuss its clients in public to maintain confidentiality.
He said RBC tries to provide the highest possible quality of service to its clients, and that if a customer does have a concern regarding a transaction, whether it be due to human error or otherwise, it will engage its corporate investigation services to look into the matter - which is what happened in this case.
He said the bank engages in millions of transactions on a day-to-day basis and has measures to ensure all checks and balances are in place.
Local resident says bank shortchanged him
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Comments
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- Just wonderin'
- - February 22nd, 2010 at 13:32:05
Where is the paperwork required for cash transactions over $10,000?
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- from
- - February 22nd, 2010 at 13:31:52
If this was done in a night deposit type manner, I have little sympathy for him. With a deposit that large the only responsible mode of deposit would be Personal . That way he gets his deposit slip with the tellers stamp which is as good as money in the bank !!
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- Shelly
- - February 22nd, 2010 at 13:31:44
As a bank employee I know the first thing you do when given large amounts like that is to verify by hand and then by the cash counter. If all this was done and X amount of dollars was verified,then it is the banks responsibility to cover the amount for Mr. MacInnes.
Hopefully they will Man Up and Mr. MacInnes can get some sleep and satisfaction. -
- mary
- - February 22nd, 2010 at 13:31:42
Did Mr MacInnes use the ATM machine to make his deposit or was it done at a teller? If it was done at an ATM there is so much room for error. If it was done at the teller there shouldn't be any issue once the deposit slip is stamped and signed.
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- LuLu from NG
- - February 22nd, 2010 at 13:31:35
I can,t believe that someone would actually deposit that amount of money , if he did a drop box deposit, and not go into the bank himself and have a teller check it along with him... i would want to make sure i had my deposit book stamped on the spot and if there were any mistakes they could be corrected right there between you and the clerk...then everybody's As#*& is covered especially dealing with that amount of $$$$....
