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CENTRAL NOVA REPORT BY PETER MACKAY
The Government of Canada is taking action to support workers and families across Pictou County who are potentially facing challenges because of the upcoming closure of the Convergys call centre in New Glasgow.
Through Service Canada, our government is working closely with other levels of government and all stakeholders, to help those affected by Convergys’ decision to close its New Glasgow call centre. We are all committed to providing the support workers need to transition and ultimately return to the workforce and providing for their families.
As a result of the announcement of the closing of the Covergys call centre, the Federal Government is helping affected workers through in a variety of ways such as:
- Using a unique reference code for those from Covergys applying for Employment Insurance to facilitate the processing of EI claims for affected workers;
- Holding information sessions to ensure workers are aware of the employment benefits and support measures available to them;
- Contacting employers and worker associations to offer federal programs and services and proactively facilitate Employment Insurance claims;
- Offering information on Employment Insurance and programs and services for Convergys to include in employee exit packages;
- Building awareness of ways the federal government can help workers through programs like Work-Sharing, the Wage Earner Protection Program, Pension benefits and Employment Insurance;
- Holding information sessions to ensure workers know what types of jobs are in demand and where they should look to apply for them; and
- Encouraging local workers, job seekers and employers to make use of the federal government’s Job Bank including Job Alert and Job Match features. This service connects Canadians looking for work with employers looking for Canadians to hire.
These initiatives follow my address to MLA Tim Houston’s Aug. 7 town hall meeting on the matter, which outlined federal support systems; and two information sessions with affected employees at Convergys were already held on June 19.
Our government understands the urgency of this situation and is taking action to provide direct assistance to affected employees during this difficult period.
Our clear objective is to assist with various programs, whether it be EI; retraining or updating skills; and to make every effort to help these workers get back to work as quickly as possible, for the benefit of all.
Peter MacKay is MP for Central Nova and federal Justice Minister.