STELLARTON – A Stellarton man believes he has been shorted thousands of dollars following a deposit he made at a local bank earlier this year.
Maple Street resident Don MacInnes said that in April he made a deposit at the Stellarton Royal Bank, which was intended to be an income tax payment.
He said he had put together $20,000, all in 100-dollar-bills, to pay off a sizeable chunk of the tax he owed.
Shortly afterward, he said he received notice the bank had determined the deposit was only one quarter of the amount he had posted.
MacInnes said he inquired about the disparity several times and the bank eventually launched an investigation into his claim.
“I dealt with this all summer,” MacInnes said.
About two weeks ago, he received a letter from the investigator stating that: “the investigation confirmed your deposit was handled correctly by Stellarton RBC employees.”
It also advises him that if he wishes to follow up, he could receive further assistance at the Stellarton bank branch.
Otherwise, MacInnes is back to square one.
He said it’s not his intention to point a finger at the staff of the bank – but at the same time, MacInnes says he is missing a significant chunk of change.
“I know them all (at the bank) – and they’re all fine girls, I would vouch for any of them any day.
“Whether this will do me any good, I don’t know. I might help somebody else,” he said.
Branch manager James Lundrigan said the bank can’t discuss its clients in public to maintain confidentiality.
He said RBC tries to provide the highest possible quality of service to its clients, and that if a customer does have a concern regarding a transaction, whether it be due to human error or otherwise, it will engage its corporate investigation services to look into the matter – which is what happened in this case.
He said the bank engages in millions of transactions on a day-to-day basis and has measures to ensure all checks and balances are in place.