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We could use more of such news


When it comes to surprises, learning that the Convergys centre in New Glasgow will remain open an extra year is the kind you want.

News broke early in the week that the company would be changing its plans and leaving the Pictou County call centre in operation until the end of 2015. That’s certainly better than the expected closure later this month and must have a lot of people breathing a sigh of relief.

An employee said about 180 of the staff are still there, compared to a workforce of about 300 when the initial announcement about closing was made.

In the time the service has been in New Glasgow, it has come to be regarded as a major employer.

The announcement of the pending closure earlier this year was obviously a serious jolt – to employees and their families and to the wider community. After receiving the news of other job losses in the area  – at the Michelin plant in Granton notably – the news about Convergys seemed a blow comparable to the proverbial straw.

The expected closure still had its lasting effect on some. Some employees left to seek other work, doubtless some were preparing to do that. Some decided to seek training toward another career.

We can’t help but wonder what the implications will be for ex-employees who were planning to go on to further education and hoping to get government funding to help them with that. Surely flexibility in the system is in place so as not to hamper their plans, particularly considering these unforeseeable circumstances.

A news release from Convergys regarding the change made mention of the “exceptional and talented workforce in New Glasgow.”

If this recent decision does speak to the quality of the workforce at the local centre, let’s hope the company gives the location in New Glasgow further thought through the coming year and makes the decision to stay indefinitely.

At any rate, this change gives people a reprieve, a year and a bit to think about what their next step will be.

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